01 Eligibility & Age Restriction
To use 1x Download's services, you must be at least 18 years Participation by minors is strictly prohibited on this platform. During registration, you must confirm that you are 18 years of age or older and that online gaming is not legally restricted in your area of residence.
If it is later found that a user opened an account while underage, that account will be immediately closed and any funds held in it may be forfeited. 1x Download takes a firm stance on protecting minors from gaming.
- Providing your correct age at the time of registration is mandatory.
- A government-issued ID may be requested for age verification.
- Accounts registered with a false age will be permanently closed.
- Parents and guardians should enable parental controls on devices accessible to their children.
02 Account Registration & Management
Each person on 1x Download One Account Only Each person may only create one account. Registering multiple accounts is a clear violation of our policy. All information provided at the time of registration must be accurate, complete, and up to date.
You are solely responsible for the security of your account. Keep your password confidential and do not allow anyone else to access your account. If you suspect your account has been hacked or accessed without authorization, contact our support team immediately.
To change the mobile number or email address used during account registration, please contact the support team. Identity details cannot be updated without verification.
03 Deposit & Withdrawal Policy
Deposits on 1x Download can be made via bKash, Nagad, and Rocket. Funds are usually credited instantly, though delays may occasionally occur due to your bank or payment gateway.
Withdrawals are typically processed within 1 to 24 hours is completed. However, if KYC verification or additional security review is required, processing may take longer. Withdrawals can only be made to the same payment method used for the deposit.
- Minimum deposit amount: BDT 200 (subject to change).
- Minimum withdrawal amount: BDT 300 (subject to change).
- At least one full playthrough of your deposit is required before a withdrawal can be made.
- 1x Download reserves the right to place a hold on withdrawals for suspicious transactions.
- Any funds incorrectly credited due to a technical error will be reclaimed.
04 Bonus & Promotion Terms
1x Download offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own terms and conditions, which are detailed on the relevant promotion page.
Bonus funds cannot be withdrawn directly — they must first meet a specified Wagering Requirements must be met. For example, if the bonus wagering requirement is 30x and you receive a BDT 1,000 bonus, you must place BDT 30,000 in bets before withdrawing.
- The same bonus cannot be claimed more than once.
- Bonuses are valid for a limited time — once expired, they will be forfeited.
- The maximum bet limit may not be exceeded while using a bonus.
- 1x Download reserves the right to modify or cancel any bonus offer at any time.
- If bonus abuse is detected, the bonus will be forfeited.
05 Gaming Rules
All game outcomes on 1x Download are fair and unbiased RNG (Random Number Generator) determined by technology. Game outcomes are not predetermined, and every round is completely independent.
If a game is interrupted due to a technical issue or disconnection, the outcome will be determined based on the data stored on the game server. The server record shall be considered final.
- Winnings may be voided if game rules are found to have been violated.
- In Sports Betting, if an event is cancelled, your stake will be refunded.
- The dealer's decision in Live Casino is final.
- If a software error results in an incorrect payout, 1x Download reserves the right to correct it.
06 Prohibited Activities
The following activities are strictly prohibited on 1x Download. Violations will result in permanent account closure and, where applicable, legal action.
- Use of bots or automated software: Using bots, scripts, or any automated system in games or betting is strictly prohibited.
- Money Laundering: Using the platform to launder illicit funds is strictly prohibited.
- Multiple Accounts: Holding two or more accounts under the same identity.
- Hacking or System Manipulation: Attempting to hack or manipulate any part of the platform's system, servers, or games.
- Using Another Person's Account: Accessing or operating another person's account.
- Providing False Information: Submitting false or forged documents during registration or KYC.
07 Account Closure & Suspension
1x Download reserves the right to suspend or close any account at any time, for any reason, without prior notice — especially where there is evidence of a rule violation.
Likewise, you may request to close your account at any time. Please ensure all applicable withdrawals are completed before doing so. Once the account is closed, any remaining bonus balance will be forfeited.
- Your account may be temporarily locked for security reasons.
- The real balance (excluding bonuses) of a closed account will be refunded.
- Once a self-exclusion request is submitted, access to your account will be suspended for the specified period.
08 Intellectual Property
The website, mobile app, logo, designs, content, and software of 1x Download are the exclusive intellectual property of 1x Download. Copying, reproducing, selling, or distributing any of these without written permission is strictly prohibited.
All games on the platform are the property of their respective game providers (such as JILI, CQ9, Pragmatic Play) and operate under their licenses. These games may not be used elsewhere without authorization.
09 Limitation of Liability
1x Download is not responsible for the following:
- Losing a game or bet due to an internet disconnection.
- Issues caused by technical faults on the user's device.
- If a user's password or account credentials are compromised.
- Deposit delays caused by third-party payment gateways.
- Service disruptions caused by unexpected technical or network issues.
However, if a loss occurs due to a server-side error, 1x Download will take appropriate action and make reasonable efforts to compensate the affected user.
10 Responsible Gaming
1x Download believes gaming is a form of entertainment, not a source of income. That's why we always Responsible GamingWe encourage responsible play. Our platform provides a range of tools to help you keep your gaming in check.
- Daily/Weekly Deposit Limit: You can set your own maximum deposit limit.
- Self-Exclusion: You can exclude yourself from the platform for a set period of time.
- Reality Check: You will receive periodic reminders about your gaming session time.
- Cooling-Off Period: Option to take a temporary break from gaming.
11 Terms Update Policy
1x Download reserves the right to update these terms and conditions at any time. Users will be notified of significant changes in advance via email or platform notification.
Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.
- The date of any change will be shown at the top of the page as "Last Updated".
- At least 7 days' notice will be given before any major changes.
- If you do not agree to the updated terms, you may request to close your account.
12 Contact & Dispute Resolution
If you have any questions or complaints regarding these terms and conditions, please contact our support team. We typically respond within within 24 hours we aim to respond.
Once a complaint is submitted, our team will investigate the matter and work toward a fair resolution. If you are not satisfied with the initial outcome, the case will be escalated to our management team.
These terms and conditions are governed by the applicable laws of Bangladesh. Any disputes will be resolved through mutual discussion wherever possible.