1x Download Privacy Policy — Your Data, Our Responsibility

01 What information we collect

We collect various types of information when you register and use 1x Download. This data falls into two main categories — information you provide directly, and information collected automatically.

Information you provide directly: At registration, we collect your name, mobile number, email address, date of birth, and residential address. During KYC verification, your national ID or passport details may also be collected.

Automatically Collected Information: When you use the 1x Download website or app, your IP address, device information, browser type, page visit history, and session duration are automatically logged.

02 How We Collect Information

1x Download collects your information in several ways. The most common is through registration forms, where you provide details directly. Some information is also collected automatically as you use the platform.

• Direct Input: Through registration, KYC submission, and profile updates.
• Cookies & tracking: Cookies are used to enhance your browsing experience.
• Payment Gateway: Transaction confirmation details from bKash, Nagad, or Rocket.
• Live Chat Support: Records of conversations with the support team are retained.
• Server Logs: The timestamp, IP address, and device information for each session are automatically logged.

03 Purpose of Data Use

1x Download uses your personal information only for specific, defined purposes. We never use your data unnecessarily or without authorization.

• Account management: To create, verify, and maintain your account.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Support: To address your questions and resolve complaints.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Promotions & Bonuses: To send you relevant offers based on your preferences (where consent has been given).
• Legal obligations: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: To improve platform performance and enhance the user experience.

04 Data Storage & Security

Keeping your data secure is 1x Download's most important responsibility. We use industry-standard security technologies and conduct regular security audits.

Certain data is retained for a defined period both while your account is active and after closure, as required by law. Typically, after account closure, 5 years Financial transaction records are retained up to

• All servers are protected by firewalls and intrusion detection systems.
• Database encryption uses AES-256 standard.
• Employees are granted access only to the data they need (Least Privilege Policy).
• Data backups are regularly stored on secure servers.
• In the event of a security breach, affected users will be notified within 72 hours.

05 Sharing Information with Third Parties

1x Download never sells your personal information. However, limited data may be shared with trusted third parties solely to operate our services.

• Payment Providers: bKash, Nagad, Rocket, etc. — for transaction verification.
• Game Software Providers: JILI, CQ9, Pragmatic Play — for delivering gaming services.
• KYC services: Identity verification agencies — to ensure secure accounts.
• Law enforcement: When required by a legal order or regulatory authority.
• Cloud Services: For secure data storage and backup.

06 Cookie Policy

1x Download's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

You can delete or disable non-essential cookies through your browser settings. Note that disabling certain cookies may cause some platform features to stop working.

07 Your Rights

Under 1x Download's Privacy Policy, you hold several important rights. We respect these rights and you may exercise them at any time.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Data Portability: You can receive your data in a portable format.
• Withdrawal of Consent: You can opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We typically Within 30 days process your request.

08 Minor's Privacy

1x Download is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has registered using false details, their account will be immediately suspended and all associated data deleted.

If you believe your child has registered on our platform, please contact our support team immediately. We will treat the matter as a priority and resolve it promptly.

09 Policy Changes

1x Download may update this Privacy Policy from time to time. Revisions may occur due to legal changes, new services, or updates to our business operations.

For significant changes, we will send advance notification to your registered mobile number or email. The effective date will always be shown at the top of the page as "Last Updated".

• At least 7 days' notice will be given before any major changes take effect.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10 Contact Us

For any questions, complaints, or data-related requests regarding the Privacy Policy, please contact our support team. We typically Within 24 hours We aim to respond promptly.

• Live Chat: Bengali-language support is available 24/7, 7 days a week.
• Email: [email protected] (for general inquiries)
• Data Protection Requests: [email protected] (for data deletion or access requests)